AllAnswered Blog

Knowledge Centered Support, also known as Knowledge Centered Service, and referred to in this article as KCS, is a process used today by many successful companies. KCS improves how support teams and customer service centers access and use knowledge to not only provide greater value to employees, customers, and stakeholders, but also to create and maintain documentation as part of the KCS process.

A learning organization culture can benefit any company regardless of the industry. With the right tools, such as a robust knowledge base software, to promote growth, your business will foster a welcoming atmosphere of community support and the sharing of perspectives. If your business is on the cusp of success, a learning organization culture could be what propels it to greater heights.

In the ever-evolving digital marketplace, one of the most valuable resources for business and team is time. While job-specific skills and talent are great, the ability to hone in and focus on any given organizational task without constant interruption is critical for team productivity. However, even the most focused among us can easily fall prey to the day-to-day disruptions of having to handle recurring problems and answer constant questions. Constant distractions not only frustrate people, but they reduce our ability to accomplish our highest-priority tasks as we fall victim to the tyranny of the urgent.

Many people have never heard of a team wiki. However, every business should have one to ensure employees have the tools and information they need to hit the ground running on every project. It doesn’t matter if it’s a new employee, an employee in a new position, or older employees who need to learn something about a new project. A team wiki is a must-have for any company looking to succeed.

What is your team’s # 1 asset? You may say it is your employees. True, but if you think about it more, it is really the knowledge and know-hows that your employees possess. Therefore, it is critical for teams to capture the knowledge and know-hows so they can be easily shared among team members and grow over time. Doing so also ensures that when employees leave the company, the knowledge does not leave with them.